Shipping Policy & Delivery Information

Reliable delivery. Clear prices. Here when you need us.

At EDINCO, we want your everyday oral-care essentials to reach you quickly and safely, with clear delivery options and no unnecessary surprises.

1. UK delivery options

Free standard UK delivery applies when your eligible order value is £30 or more after discounts and before delivery charges.

Next Working Day Delivery is an optional paid service and remains £6.99 for qualifying orders over £30.

The delivery services available for your postcode will be displayed at checkout.

2. Order cut-off: 2:00 pm UK time

Order before 2:00 pm on a working day for same-working-day dispatch.

Our normal dispatch arrangements are:

• Orders placed and paid for before 2:00 pm UK time, Monday to Friday, are normally dispatched the same working day.

• Orders placed at or after 2:00 pm are normally dispatched the following working day.

• Orders placed on Saturdays, Sundays or bank holidays are normally dispatched the following working day.

Working days for order processing are Monday to Friday, excluding applicable bank holidays in England and Wales.

The 2:00 pm cut-off follows UK local time, including GMT and British Summer Time.

Same-day dispatch applies to orders containing available stock, with successful payment and a valid delivery address.

During exceptionally busy periods, severe weather, courier disruption or other operational difficulties, dispatch may take longer.

If a significant delay arises, we'll do our best to keep you informed.

3. Next working day delivery — £6.99

Need your order sooner?

Our £6.99 Next Working Day Delivery option provides a faster delivery service where available.

For orders placed before 2:00 pm on a working day, we normally dispatch the order that day, with delivery aimed for the following working day.

Orders placed at or after 2:00 pm are normally dispatched the next working day, with delivery aimed for the working day after dispatch.

For example, an order placed on Monday at 3:00 pm would normally be dispatched on Tuesday, with delivery aimed for Wednesday.

This is an estimated delivery service, not a guaranteed arrival date. Availability and delivery aims may vary by postcode.

Where a specific delivery deadline has been expressly agreed, your rights relating to that deadline remain unaffected.

4. Standard delivery

Our standard UK delivery service costs £3.99, or is free on qualifying orders of £30 or more.

Standard delivery usually takes approximately 2–4 working days after dispatch.

Delivery estimates exclude order-processing time, weekends and applicable bank holidays.

5. Delivery partners and tracking

We primarily use Royal Mail and may use another suitable delivery partner where appropriate.

Once your order has been dispatched, we'll send a dispatch confirmation with available tracking information or a delivery reference.

Tracking availability varies by service.

6. Delivery delays

Occasionally, a parcel may take longer than expected.

If your order is delayed, please contact us with your order number.

We'll review the available tracking information, investigate with the delivery provider where necessary and help arrange an appropriate resolution.

Depending on the circumstances and your consumer rights, this may include an updated delivery arrangement, replacement or refund.

Your statutory rights relating to delayed or undelivered goods remain unaffected.

7. Missing or lost parcels

If your parcel appears to be missing, please contact us.

Our team will investigate the delivery status and, where necessary, work with the delivery provider.

We may request reasonable information to help establish what happened.

We'll provide the remedy required by law, including an appropriate refund or replacement where applicable.

EDINCO remains responsible for delivery in accordance with applicable consumer law.

8. Incorrect delivery addresses

Please check your delivery information carefully before placing your order.

If you notice an error, contact us as soon as possible.

We'll try to make changes before dispatch, but this may not be possible once the order has entered the fulfilment or delivery process.

If an order cannot be delivered because of an incorrect or incomplete address supplied by the customer, any optional redelivery arrangements and charges will be discussed before proceeding, subject to applicable consumer law.

9. Damaged, faulty or incorrect items

We take care to ensure your order arrives as expected.

If you receive a damaged, faulty, incomplete or incorrect item, please contact us with your order details.

We'll review the issue and provide an appropriate resolution.

Where return postage is legally required to be covered by EDINCO, we'll arrange or reimburse reasonable return costs.

10. Return postage

For ordinary change-of-mind returns, customers normally pay the cost of returning their products.

For claims under our voluntary 30-Day Satisfaction or Money-Back Guarantee involving correctly supplied, non-faulty products, customers pay return postage where a physical return is reasonably requested.

Where a product is faulty, incorrectly supplied or otherwise gives rise to a legal entitlement to seller-funded return costs, EDINCO will cover reasonable return postage.

Please see our Returns, Refunds & 30-Day Satisfaction Guarantee Policy for details.

11. International delivery

International delivery is available only to destinations offered at checkout.

Prices, estimated delivery times and any relevant restrictions will be disclosed before payment.

Additional import duties or taxes may apply, where relevant and properly disclosed.

12. Customer support

Need assistance?

Our customer care team aims to respond within one working day, excluding weekends and UK bank holidays.

Contact us:

https://edinco.co.uk/pages/contact-us

Nothing in this policy affects your statutory consumer rights.